My heart crushed when my agent talked to me about her husband having an affair with another woman! Whoa! With another man would have been worse and I wouldn’t know what words to say to her.
I was about to discuss her scores for last week when she burst to tears. And not just teary eyed but she cried like a river. And sobs almost like a lion roar. I panicked because I didn’t know what to say.
Just like a lightning, it hit me… I recalled some lines from popular authors like John Maxwell, Paulo Coehlo, Stephen Covey and the likes… I was surprised of myself to say those lines. And I even advised her to pray… wait a minute… when was the last time I prayed? But on a serious tone, I said it sincerely.
I’m-a-team-lead-slash-guidance-counselor. So I set aside her stats, anyway, she is fairly performing except for her Average Handle Time (AHT). Perhaps that’s what’s driving her AHT to sore, her personal concerns. Who says the role of a team lead is easy?
Way back when I was an agent, I had thought if I could handle that role. I believe in order to be successful as team lead the approach should be holistic. Your scores will not describe you. I learned that from my philosophy teacher… See I’m a nerd!
Observing her crying like baby in my station, I was holding back my emotion. It must be really painful. Has the other woman realize this? Once a perfect family and now its broken because of her. and the kids?
When I arrived home, I was sobbing. I’m guilty! I was sorry! I must have torn and crushed my friend’s heart badly when he found out that I was the other person!